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The company is based in Sundbyberg. The company's postal address is Fredensvägen 1.
If you wish to contact us, send an email to kamerabandet@gmail.com with your case and contact information, and we will get back to you shortly.
When you complete your order, an order confirmation is sent to your email address. The confirmation includes all details about the products, price, billing, and delivery address.
If there is any error in the order confirmation, you should immediately contact us via email at kamerabandet@gmail.com.
Our normal delivery times are 1-3 business days. NOTE! Orders placed on weekends will be shipped no earlier than the following Monday.
If delays in delivery occur (without you being notified of a longer delivery time), please contact us at kamerabandet@gmail.com.
We reserve the right to charge for the costs incurred in handling unclaimed packages (return shipping, handling costs, etc.). Therefore, we charge a fee of 170 SEK for packages that are not picked up. Shipments stay with the Postnord agent for 14 days before being returned to us. Please note that if you regret a purchase and want to return the item, you must first pick up the package and then return it as described.
All prices in the store are stated in SEK, and all prices include 25% VAT.
We reserve the right to adjust prices due to supplier price changes, printing errors in the price list, and pricing errors due to incorrect information.
When purchasing goods from the website, you have a statutory 14-day right of withdrawal from the date you receive the item you ordered.
You must notify us of your withdrawal. The notification should be sent to us at kamerabandet@gmail.com. In your message, clearly state your name, address, email, order number, and which items the return applies to.
You should immediately, and no later than within 14 days after the withdrawal notification, return the products to us.
You are responsible for return shipping, delivery, and the condition of the products during return; products should be sent well-packaged and in their original packaging.
We reserve the right to deduct an amount equivalent to the depreciation of the item's original value if the product has been used or damaged.
Products that are sealed (plombed) for health or hygiene reasons and where the seal has been broken by you.
Products with sealed audio or video recordings and where the seal has been broken by you.
Custom-made products that are specifically tailored to you or have a clear personal touch according to your wishes.
Services that have been completed and where you have explicitly consented to the service beginning without the right of withdrawal.
All products are inspected before they are shipped to you. If a product is still damaged or wrongly dispatched upon arrival, we will rectify the error free of charge according to current consumer protection legislation.
You must always contact us for approval before returning a defective item.
The complaint must be sent immediately after the defect is discovered.
Any defects should be reported to kamerabandet@gmail.com with your name, address, email, order number, and a description of the defect.
If we are unable to rectify the error or provide a similar product, we will refund you for the defective product under current consumer protection legislation. We cover return shipping for approved complaints.
We reserve the right to refuse a complaint if the product is found not to be defective according to consumer protection laws. In case of complaints, we follow the guidelines from the National Board for Consumer Disputes, see arn.se.
We take no responsibility for indirect damage that may result from the product.
We accept no responsibility for delays/errors due to circumstances outside the company's control (Force Majeure). These circumstances could include labor disputes, fires, wars, governmental decisions, reduced or missing delivery from suppliers.
Furthermore, no responsibility is accepted for any changes to products/product features made by respective suppliers or other factors outside our control.
We reserve the right to correct any errors on this website and to update product information. Colors may differ slightly from actual product appearance due to screen settings and photo quality.
According to the law on electronic information, visitors on a website should be informed about the use of cookies. Cookies are small text files that the website you visit requests to save on your computer to provide access to various functions. It is possible to set your browser to automatically reject cookies. More information is available on the Swedish Post and Telecom Authority's website.
By shopping at kamerabandet.se, you accept our data protection policy and our processing of your personal data. We protect your personal privacy and do not collect more information than necessary to process your order. We never sell or share your information with third parties without legal basis.
Kamerabandet.se is responsible for processing personal data that you have provided to us. Your personal data is processed by us to manage your order and, if you have opted in, for marketing purposes.
Below is a summary of how we, in accordance with the General Data Protection Regulation (GDPR), store and process your data.
Personal data is any information that can be directly or indirectly related to a person.
To manage your order and respond to questions related to your order (customer service), we store your name, address, phone number, email, IP address, and purchase history.
Your data is stored as long as we have a legal basis to process your data, such as to fulfill the agreement between us or to comply with a legal obligation under, for example, accounting laws.
Your personal data is processed to fulfill the agreement with you in connection with a purchase. Marketing, promotions, and similar mailings occur with your consent.
When you make a purchase, information is shared with our payment provider. Stored information includes name, address, email, and phone number. If you choose to pay by invoice, your personal identification number is also stored by the payment provider. This information is necessary to complete the purchase and protect parties from fraud.
We use the following payment providers: Klarna, Visa, Mastercard, Maestro, Shop Pay, Apple Pay, Google Pay.
To deliver your orders and complete our agreement, we must share specific information with the shipping company. This includes your name, address, email, and phone number.
We work with Postnord as our shipping provider.
If you have chosen to subscribe to our newsletter, your name and email address are shared with our newsletter provider for marketing purposes.
You have the right to obtain an extract of all the information we hold about you. The extract will be provided electronically in a readable format.
You have the right to request that we update incorrect information or complete incomplete information.
You can request the deletion of your personal data at any time. There are few exceptions to the right to deletion, such as when it must be retained for legal reasons (for example, as required by accounting law).
Kamerabandet.se is responsible for storing and processing personal data.
We use industry standards like SSL/TLS and one-way hash algorithms to store, process, and communicate sensitive information like personal data and passwords in a secure manner.
We use a Swedish platform, Quickbutik, operated by Quickbutik AB, based in Helsingborg.
We reserve the right to make changes to the terms and conditions at any time. Changes to the terms and conditions will be published online on the website. The amended terms are considered accepted in connection with orders or visits to the website.
In cases where a dispute cannot be resolved by agreement between the company and the customer, you can turn to the National Board for Consumer Disputes (ARN). For residents of an EU country other than Sweden, complaints can be submitted online via the European Commission's dispute resolution platform at ec.europa.eu/odr.
In the event of a dispute, we comply with decisions from ARN or equivalent dispute resolution body.
Swedish law applies to these terms and conditions.
